Terms & Conditions

Effective date: September 1, 2026. This is the governing version of the Terms & Conditions. The German version at finsuites.de/agb is provided for convenience.

1. Scope (B2B only)

These Terms & Conditions ("Terms") govern access to and use of the services of FinSuites, LLC ("FinSuites", "we", "us").

The services are provided exclusively to business customers. By accessing or using the services, the customer represents that it is acting in the course of its commercial or independent professional activity and not as a consumer. Consumer protection provisions, including withdrawal, revocation and distance-selling rights, do not apply.

2. Definitions

"Services" means the FinSuites software platform and related services. "Customer" means the legal entity or self-employed professional entering into a contractual relationship with FinSuites. "Subscription" means recurring access to the Services on a monthly or annual basis. "Customer Data" means all data the customer submits, uploads, transmits or processes through the Services.

3. Services and white-label platform

FinSuites grants access to a software-as-a-service platform operated as a white-label implementation of the GoHighLevel / LeadConnector platform. FinSuites may change, update, replace or discontinue features, integrations or functionality of the Services at any time. FinSuites does not guarantee the availability of specific features, third-party services or integrations.

No reliance: the customer acknowledges that it does not rely on any statements, representations, forecasts or guarantees not expressly contained in these Terms. This applies in particular to statements in marketing materials, sales communication or product demonstrations.

4. Registration and customer obligations

The customer is responsible for providing accurate and complete registration details, including information on its business and tax status, for keeping its login credentials confidential, and for all activities occurring under its account. FinSuites may rely on the authority of any user accessing the Services under the customer's account.

5. Permitted and prohibited use

The customer may use the Services only for lawful business purposes. In particular, the customer must not violate applicable laws or regulations, infringe third-party rights, transmit unlawful, abusive, deceptive or harmful content, or impair or disrupt the integrity or security of the Services.

5a. Acceptable use and messaging compliance

Where the Services include communication features such as email, SMS, voice calls or messaging integrations (including WhatsApp), the customer must comply with all applicable laws, industry standards and third-party provider policies.

In particular, the customer must not use the Services to send unsolicited or unlawful messages, engage in spam, cold outreach or bulk messaging without a valid legal basis, circumvent opt-in, opt-out or consent mechanisms, disguise sender identity or suppress required disclosures, or violate rules of carriers, platforms or messaging providers.

FinSuites may monitor usage patterns, traffic behavior and compliance signals and may immediately suspend, restrict or deactivate communication features or accounts upon suspected or established violations without prior notice. This monitoring is limited to automated and proportionate measures necessary to detect abuse, policy violations and compliance risks, and does not constitute ongoing content review.

6. Fees, billing and taxes

Fees are billed in advance on a recurring monthly or annual basis, depending on the chosen subscription. Accepted payment methods are Stripe, PayPal and, where expressly agreed, invoice. All fees are non-refundable unless expressly agreed otherwise.

Fees are exclusive of taxes. The customer bears all applicable taxes, duties and governmental charges. Where applicable, the services of FinSuites may be subject to the reverse charge mechanism under the relevant tax provisions, in particular Art. 196 of Directive 2006/112/EC. In such cases, the customer alone is responsible for declaring and remitting any VAT or comparable taxes in its country. FinSuites is not obligated to determine the customer's tax obligations, verify its tax status or validate any VAT identification number.

6a. Customer tax status and representations

The customer represents that all information regarding its business status, tax status and country of establishment is accurate and complete. FinSuites relies on the customer's information for tax treatment, including the application of the reverse charge mechanism. The customer acknowledges that providing a valid business identity and, where applicable, a VAT identification number is required for correct tax treatment. The customer is solely responsible for consequences arising from inaccurate, incomplete or misleading information provided to FinSuites.

6b. FinSuites Care, credits and support services

6b.1 Scope. FinSuites Care ("Care") is a paid support and implementation service available in the tiers Care and Care Plus. Care is provided in addition to and separately from the software license under these Terms. The scope of services per credit tier is defined in the fair use description at finsuites.de/care/fair-use, which forms part of these Terms.

6b.2 Credits. Support and implementation services under Care are billed in credits. One credit corresponds to a value of one euro (1 credit = 1 EUR). Credits are an internal unit of account exclusively for services. Credits are non-refundable, not redeemable for cash and not transferable to other accounts or persons.

6b.3 Monthly credits and rollover. Active subscriptions receive a monthly credit allowance with each successful payment (Care: 100 credits; Care Plus: 250 credits). Unused subscription credits roll over to the following month up to a maximum balance of 300 credits (Care) or 750 credits (Care Plus). This cap applies exclusively to the monthly allowance and does not reduce credits purchased via top-ups.

6b.4 Top-ups and bonus. The customer may purchase additional credits ("top-ups"). Top-ups receive a bonus of 10% (Care) or 20% (Care Plus) in the form of additional credits. Top-ups can be initiated by the customer in the support chat. The customer's express confirmation of the stated amount in the chat constitutes an instruction to charge the payment method on file for the subscription accordingly. Top-up credits are not subject to the rollover cap.

6b.5 Support channel and response. Care includes access to a prioritized WhatsApp support channel. FinSuites aims to respond within one business day but does not guarantee response or resolution times. Section 14 (no SLA) applies accordingly.

6b.6 Scope of work and estimates. Tasks are classified by effort in accordance with the fair use description. Tasks exceeding the defined tiers, as well as projects such as new funnels, landing pages or campaigns, are estimated in advance and require the customer's confirmation of the credit amount before work begins. Borderline cases are clarified with the customer before execution.

6b.7 Termination. The customer may cancel Care at any time. After cancellation, access and remaining credits remain usable until the end of the billing period already paid. Thereafter, Care, prioritized support and the Care Update end, and unused credits expire. No refunds are provided for unused credits or periods.

6b.8 Care Update. Care includes a monthly Care Update by email, the content and timing of which are at FinSuites' discretion. The Care Update does not constitute legal, tax or compliance advice; section 16 applies accordingly.

6c. Usage-based services, usage credits and add-ons

6c.1 Scope. In addition to the fee for the selected subscription, usage-based services are charged according to consumption. Usage-based services include in particular email sending, telephony and phone numbers, SMS, WhatsApp messages, premium automations, AI features, email verification and domain registration. Optional additional services (add-ons), such as the WhatsApp channel, the Ads Manager or the AI Agent, are billed monthly in advance and may be cancelled by the Customer at any time with effect from the end of the current billing month.

6c.2 Price list. Usage-based services and add-ons are subject to the price list in effect at the time, which the Customer can view at any time in the customer account. Prices published on the website are example prices for new customers as of the date of publication; the price list in the customer account prevails. Prices for usage-based services and add-ons are stated in US dollars and exclude taxes.

6c.3 Credit balance and billing. Usage-based services and add-ons are billed against a credit balance of the Customer denominated in US dollars. The Customer tops up the balance using the payment method on file; automatic top-up when the balance falls below a minimum amount can be configured in the customer account. Each use is deducted individually from the balance and itemised in the customer account. If the balance is insufficient, FinSuites may suspend the affected services until the balance has been topped up. The Customer may set daily usage limits in the customer account.

6c.4 Third-party providers and price adjustments. FinSuites provides usage-based services using third-party providers, in particular LeadConnector, Twilio, Meta and providers of AI models. Prices are based on the providers' rates in effect at the time plus a surcharge for payment processing and administration. If third-party providers change their rates or exchange rates change materially, FinSuites may adjust the prices for usage-based services and add-ons accordingly with effect for the future. Price adjustments are published in the price list in the customer account and apply to usage from the time of publication; credit already purchased retains its nominal value. Prices for telephony and SMS additionally depend on the country of the phone number and the destination.

6c.5 Usage credits. Where FinSuites grants the Customer monthly usage credits as part of the subscription, these are credited at the beginning of each billing month after any trial period has ended. They are tied to the subscription, cannot be paid out, transferred or set off against other fees, and expire unused at the end of the respective billing month. FinSuites may change the amount and scope of usage credits for future billing periods with reasonable notice.

6c.6 Refund upon termination. Credit purchased by the Customer and not consumed will be refunded upon termination of the subscription at the Customer's request, provided the request is made within 30 days after termination and no fees are outstanding; otherwise it expires. Usage credits granted by FinSuites under clause 6c.5 are excluded from any refund.

7. Term, renewal and subscription termination

Subscriptions renew automatically at the end of each billing period (monthly or annually). Price changes apply only upon renewal and will be communicated in advance where legally required. Either party may terminate the subscription in accordance with the agreed term. Upon termination, access to the Services ends; no refunds are provided for unused periods.

8. Suspension of services

FinSuites may immediately suspend or restrict access to the Services if payments are overdue, the customer breaches these Terms, or continued use poses a legal, regulatory, security or reputational risk. Suspension does not release the customer from its payment obligations. Payment obligations survive suspension and termination.

9. Platform integrity and account termination

FinSuites reserves the right, at its sole discretion, to suspend, restrict or permanently terminate access to the Services if FinSuites reasonably determines that the customer's use violates these Terms, applicable law or third-party policies, involves high-risk, abusive, deceptive or non-compliant marketing or messaging practices, exposes FinSuites or its infrastructure providers to legal, regulatory, reputational or security risks, or endangers the integrity, stability or availability of the Services. Termination may occur without prior notice where immediate action is required.

10. Third-party services and integrations

The Services may integrate with third-party services or marketplace applications. These are subject to their own terms and privacy policies. FinSuites assumes no responsibility for the availability, functionality or legal compliance of third-party services and may replace, change or discontinue integrations at any time.

11. Intellectual property and license

FinSuites and its licensors retain all rights in the Services. FinSuites grants the customer a non-exclusive, non-transferable, limited license to use the Services for the duration of the active subscription. No rights are granted beyond those expressly stated in these Terms.

12. Customer data and data protection

The customer retains all rights in the Customer Data. Where FinSuites processes Customer Data on the customer's behalf, such processing is governed by a Data Processing Agreement (DPA). The customer is solely responsible for the lawfulness of the Customer Data, for obtaining all required consents and for compliance with applicable data protection, marketing and telecommunications laws.

13. Data loss and backups

FinSuites does not guarantee the retention, availability or recoverability of Customer Data beyond the scope of the Services. The customer is solely responsible for appropriate backups and exports of its Customer Data. FinSuites is not liable for loss, corruption or unavailability of Customer Data, except to the extent directly caused by FinSuites' willful misconduct and where an exclusion of liability is not permitted by law. FinSuites may, but is not obligated to, provide a reasonable opportunity to export data before final account deletion, subject to security and compliance considerations.

14. Availability, no SLA

The Services are provided "as is" and "as available". FinSuites does not guarantee uninterrupted availability, specific uptime levels or error-free operation. FinSuites may perform scheduled or emergency maintenance; interruptions may be caused by third-party providers, network failures or force majeure. A service level agreement (SLA) is granted only where expressly agreed in writing.

15. Warranty disclaimer

To the extent permitted by law, FinSuites disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. Use of the Services is at the customer's own risk.

16. No legal, compliance or deliverability advice

FinSuites provides a technical platform only and does not provide legal, regulatory, tax or compliance advice. FinSuites does not guarantee the legal compliance, deliverability, campaign performance, response rates or regulatory approval of any content or communication created with the Services.

17. Limitation of liability

To the extent permitted by law, the total liability of FinSuites is limited to the fees paid by the customer in the twelve (12) months preceding the claim. FinSuites is not liable for indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue or data loss. Liability for willful misconduct or gross negligence remains unaffected where a limitation is not permitted by law.

18. Indemnification

The customer indemnifies FinSuites against all claims, damages, fines, penalties, losses and expenses arising from Customer Data, misuse of the Services, violations of applicable law (including data protection, marketing and telecommunications law) or claims by carriers, platforms, infrastructure or third-party providers.

19. Marketing, logos and references

FinSuites may name the customer as a customer and use its name and logo for marketing purposes and references (case studies). Such use may continue until the customer objects in writing. An objection takes effect for future use within a reasonable period.

20. Compliance, export control and sanctions

The customer represents that it is not subject to sanctions or export restrictions under US, European or other applicable law and will not use the Services in violation of such provisions.

21. Force majeure

FinSuites is not liable for service disruptions or delays caused by events beyond its reasonable control, including natural disasters, war, governmental actions, sanctions, failures of internet or telecommunications services, power outages or failures of third-party providers.

22. Governing law and jurisdiction

These Terms are governed by the laws of the State of Wyoming, USA, excluding its conflict-of-law rules. The exclusive place of jurisdiction is the courts of Wyoming, USA. To the extent permitted by law, the customer waives the right to a jury trial and to participation in class or representative actions. This waiver applies primarily to proceedings in the United States and will be enforced only to the extent permitted by applicable law. Mandatory data protection law remains unaffected.

23. Miscellaneous

No partnership. These Terms do not create a partnership, joint venture, agency or fiduciary relationship. Assignment. FinSuites may assign these Terms in the course of a corporate transaction. The customer may not assign without prior written consent. Notices. Legally relevant notices may be given electronically, including by email or within the Services. Survival. Provisions on payment obligations, suspension rights, intellectual property, data protection, limitation of liability, indemnification and jurisdiction survive termination. Severability. If a provision is invalid in a particular jurisdiction, it will be adjusted to the minimum extent necessary without affecting the remaining provisions. Entire agreement. These Terms constitute the entire agreement regarding the Services.

24. Contact